privacy policy

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Welcome to Hellfish Haven. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website HellfishHaven.org, or interact with our services (collectively, the "Services").

Please read this policy carefully. If you do not agree with the terms, please do not access the Services.

We may collect information about you in a variety of ways.

a) Information You Provide Us Directly:

• Account Information: When you register an account, we may collect your username, and email address.
• Profile Information: Information you add to your profile, such as a display name, avatar, or biography.
• User Content: Content you post, upload, or transmit through our Services, such as forum posts, comments, in-game messages, screenshots, or other media.
• Communication Data: Records of your communication with us, including support tickets, feedback, and survey responses.
• Transaction Data: If you make a purchase, we collect transaction information, such as the items purchased and the date/time of the purchase. Please note that we do not store full payment card details; this is handled by our secure third-party payment processors.

b) Information Collected Automatically:

• Log and Usage Data: Our servers automatically log information when you access our Services, including your IP address, browser type, referring/exit pages, operating system, clickstream data, and the dates/times of your visits.
• Device Information: We may collect information about the device you use to access our Services, including the hardware model, operating system, unique device identifiers, and mobile network information.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track the activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

c) Information from Third Parties:
We may receive information about you from third-party services. For example, if you access our Services through a third-party platform or social media service (e.g., Discord, Steam, Google), we may collect information that you have made available through that service, in accordance with its privacy policy and your privacy settings.

We use the information we collect for the following purposes:

• To create, maintain, and secure your account.
• To operate, provide, and maintain our Services.
• To process your transactions and send you related information, including confirmations and invoices.
• To communicate with you, including sending service-related announcements, technical notices, updates, and security alerts.
• To provide customer support and respond to your inquiries.
• To personalize your experience and deliver content and product offerings relevant to your interests.
• To monitor and analyze trends, usage, and activities in connection with our Services for improvement and research.
• To detect, prevent, and address technical issues, fraud, or abusive behavior.
• To comply with legal obligations and enforce our Terms of Service.

If you are from the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using your information is:

• The performance of a contract with you (e.g., to provide the Services you request).
• Your consent (e.g., for marketing communications where required by law).
• Our legitimate interests (e.g., for security, analytics, and improving our Services).
• Compliance with a legal obligation.

We do not sell, trade, or rent your personal information to third parties. We may share information we have collected about you in certain situations:

• With Your Consent: We may disclose your information when you give us explicit consent to do so.
• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are obligated to protect your data.
• Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Safety and Security: We may share information to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new nonprofit.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

Depending on your location, you may have the following rights regarding your personal information:

• Access and Portability: The right to request copies of your personal data.
• Rectification: The right to have any inaccurate or incomplete data we hold about you corrected.
• Erasure ("Right to be Forgotten"): The right to ask us to delete your personal data.
• Restriction of Processing: The right to request that we suspend the processing of your personal data.
• Objection to Processing: The right to object to our processing of your personal data.
• Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details at the end of this policy.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Your information may be transferred to —and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. If you are located outside USA, and choose to provide information to us, please note that we transfer the data to USA and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Our Services are not directed to individuals under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• INFO@HELLFISHHAVEN.ORG